Privacy Policy

Last updated: August 5, 2026

Overview

Roja ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect when you use rojacoffee.com (the "Site"), how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, including:

• Order information: name, shipping address, email, phone number, and payment details when you purchase coffee products.
• Catering & event booking information: name, email, phone number, event type, guest count, and event date/time submitted through our catering quote form.
• Newsletter signup: your email address if you subscribe.
• Communications: anything you send us directly, such as questions or support requests.

We also automatically collect limited technical information (such as browser type, device type, and pages visited) through standard analytics and cookies, if and when we use them on the Site.

How We Use Your Information

• To process and fulfill orders, including shipping and payment processing
• To respond to catering and event booking requests
• To send order confirmations, shipping updates, and customer service communications
• To send marketing emails, only if you've opted in (e.g. newsletter signup), and you can unsubscribe at any time
• To improve the Site and our products

How We Share Your Information

We do not sell your personal information. We share information only as needed to run the business, including with:

• Payment processors (e.g. Stripe, PayPal), to securely process transactions
• Shipping carriers, to deliver your order
• Email service providers, to send newsletters and order updates
• Service providers who help us operate the Site (e.g. hosting)
• Law enforcement or regulators, if required by law

Cookies

We may use cookies or similar technologies to keep the Site functioning properly and to understand how visitors use it. You can control cookies through your browser settings.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with our legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of marketing communications. To exercise these rights, contact us using the details below.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

Questions about this policy or your personal information? Reach us at info@rojacoffee.com.