Refund Policy

Last updated: August 5, 2026

Coffee Orders

Because coffee is a consumable food product, we're unable to accept returns or offer refunds on any bag that has been opened. This is for freshness and hygiene reasons, and it's standard practice for food and beverage products. We do not offer returns or refunds for unopened products due to a change of mind.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, your choice, no need to return the item in this case.

Questions or Concerns

If you have any questions or concerns about your order, email us at info@rojacoffee.com and we'll help however we can.

Catering & Event Bookings

Submitting a catering quote request does not guarantee a booking. Quotes are confirmed once we've followed up and a deposit (if applicable) has been received.

• Cancellations 14+ days before the event: full refund of any deposit paid.
• Cancellations within 14 days of the event: deposit is non-refundable, as we've already reserved ingredients, time, and staffing for your date.
• Rescheduling: we're happy to move your booking to a new date once, at no charge, if you let us know at least 7 days in advance and the new date is available.

Questions

If anything above doesn't cover your situation, just reach out at info@rojacoffee.com, we'll figure it out.