Last updated: August 5, 2026

This is a generic refund policy template for a small business selling a consumable food product (coffee) alongside catering/event bookings. The "no returns on opened food items" approach is standard for consumable goods, with a damaged/incorrect-order exception, which is also standard and helps avoid payment disputes. Adjust the specific windows (7/14/30 days) to whatever you're comfortable honoring, and have a lawyer review before relying on it.

Coffee Orders

Because coffee is a consumable food product, we're unable to accept returns or offer refunds on any bag that has been opened. This is for freshness and hygiene reasons, and it's standard practice for food and beverage products.

Unopened Products

If you change your mind, unopened and unused bags may be returned within 14 days of delivery for a refund of the product price, minus original shipping costs. You'll be responsible for return shipping unless the return is due to our error.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, your choice — no need to return the item in this case.

How to Request a Refund

Email info@rojacoffee.com with your order number and the reason for your request. Approved refunds are issued to your original payment method within 5–10 business days.

Catering & Event Bookings

Submitting a catering quote request does not guarantee a booking — quotes are confirmed once we've followed up and a deposit (if applicable) has been received.

Cancellations 14+ days before the event: full refund of any deposit paid.
Cancellations within 14 days of the event: deposit is non-refundable, as we've already reserved ingredients, time, and staffing for your date.
Rescheduling: we're happy to move your booking to a new date once, at no charge, if you let us know at least 7 days in advance and the new date is available.

Questions

If anything above doesn't cover your situation, just reach out at info@rojacoffee.com — we'll figure it out.